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In today’s interconnected world, phone calls remain a crucial means of communication, whether for personal or professional reasons. However, the cost associated with certain types of calls, particularly to 0871 numbers, can lead to confusion and unexpected charges on your phone bill. This article aims to demystify the costs related to 0871 numbers in the UK, provide guidance on how to check call charges beforehand, and offer solutions if you find yourself facing unexpected fees, including how Contend, your AI legal tech ally, can assist in resolving disputes related to premium rate phone charges.

What Are 0871 Numbers?

0871 numbers are non-geographical premium rate numbers used by businesses and service providers in the UK. Unlike standard landline calls, which typically have lower, straightforward rates, calls to 0871 numbers include a service charge that goes to the company offering the service, in addition to your phone company’s access charge.

Am I being overcharged for calling an 0871 number?

The Cost of Calling 0871 Numbers

Breaking Down the Charges

When you call an 0871 number, the cost is divided into two parts: the service charge and the access charge. The service charge is set by the organization you are calling and can vary widely. The access charge is determined by your phone provider. Together, these charges can make calls to 0871 numbers significantly more expensive than regular calls.

How to Check Call Costs

Before dialing an 0871 number, it’s wise to check how much the call will cost you. Here are some steps to take:

  1. Ask the Service Provider: The organization using the 0871 number should clearly state the service charge for calling this number.
  2. Consult Your Phone Provider: Contact your phone provider or visit their website to find out the access charge per minute for calling 0871 numbers.
  3. Use Online Calculators: Some websites offer calculators where you can input the service and access charges to estimate the total cost of the call. For more information, you can check the Phone-paid Services Authority service checker.
How do I dispute high charges for calling 0871 numbers?
Consumer: o871 numbers cost

Handling Unexpected Charges

Review Your Phone Bill

If you notice unexpected charges related to 0871 numbers on your bill, the first step is to review the details. Look for the date, time, and duration of the calls to ensure they match your records.

Complain About a Premium Rate Phone Charge

If you believe you’ve been wrongly charged or the costs were not clearly communicated, you have the right to complain. Start by contacting your phone provider to dispute the charges. If the issue involves the service provider associated with the 0871 number, reach out to them as well. You can report a company to the Phone-paid Services Authority if you think they didn’t make it clear that a phone number was premium rate.

Seeking Further Assistance

If your complaint does not resolve the issue, you can seek further assistance from regulatory bodies such as Phone-paid Services Authority (PSA) or Ofcom, which oversee phone-paid services and communications in the UK, respectively.

How can I effectively dispute unexpected charges on my phone bill?

Contend: Your Ally in Resolving Legal Disputes

Facing legal issues related to phone charges can be daunting, but you’re not alone. Contend leverages AI technology to provide legal guidance tailored to your situation. Our AI legal experts can help you understand your rights and the steps you can take to resolve disputes related to premium rate phone charges.

How Contend Can Help

  • Guidance on Legal Rights: Get clear explanations on your legal rights regarding phone charges and premium rate numbers.
  • Dispute Resolution: Receive step-by-step guidance on how to dispute unexpected charges and seek compensation if applicable.
  • Easy to Understand Advice: Our AI-powered platform breaks down complex legal jargon into simple, actionable advice.
How can I dispute unexpected phone charges?


Calls to 0871 numbers can lead to unexpectedly high phone bills if you’re not careful. By understanding how these charges work and how to check costs beforehand, you can avoid surprises. If you do face issues, remember that there are steps you can take, from disputing charges to seeking regulatory assistance. And for any legal challenges along the way, Contend is here to provide the support and guidance you need. Chat now with Contend’s legal expert and take the first step towards resolving your legal concerns with confidence.

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This material is for general information only and does not constitute
tax, legal or any other form of advice. You should not rely on any
information contained herein to make (or refrain from making) any
decisions. Always obtain independent, professional advice for your
own particular situation. Contend Inc is not regulated by the
Solicitor’s Regulation Authority.