Introduction
Are you worried about your energy supplier wanting to switch you to a prepayment meter? This guide will help you understand your rights and options when facing this situation, ensuring you are well-informed about what to do next. If you need assistance, Contend’s highly trained AI legal experts are here to provide you with the guidance you need to navigate your legal issues smoothly. With Contend, you can access the easiest legal help in the UK, empowering you to take control of your energy supply concerns.
If you owe money to your gas or electricity supplier, you might be worried about being switched to a prepayment meter. This can happen if you fall behind on your bills, but there are rules in place to protect you. Here’s what you need to know about your rights and options.
Understanding Prepayment Meters
Your energy supplier might try to move you to a prepayment meter if you have unpaid bills. This can happen in one of two ways:
- They may install a smart meter that operates in prepayment mode.
- They may change your existing smart meter to prepayment mode remotely.
If you prefer not to have a smart meter, you can ask for a traditional prepayment meter, but this might not always be an option.
When Can Your Supplier Not Move You to Prepayment?
There are specific situations where your supplier cannot switch you to a prepayment meter:
- If your debt is less than £200 for electricity or gas.
- If it’s been less than three months since the bill was issued.
- If you dispute the bill amount and have informed your supplier about it.
You can check which suppliers are allowed to move you to prepayment on the Ofgem website.
Refusing to Move to Prepayment
You can refuse to switch to a prepayment meter if it would be unsafe or impractical for you. Here are some examples:
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If you’re 75 or older: Let your supplier know if moving to prepayment would not be safe for you, especially if you live alone or with someone who also has difficulty managing a prepayment meter.
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If you have young children: If you have a child under the age of 2, your supplier cannot force you to switch.
- If you have a disability or health condition: If you or someone in your home has a health condition that requires a constant supply of electricity (like medical equipment) or if a cold home worsens your condition, you should inform your supplier.
- If you can’t afford to top up: If you would run out of gas or electricity because you can’t afford to top up your meter, make sure to communicate this to your supplier.
Creating a Budget
It can be helpful to show your supplier how much money you have left each month after paying essential bills. If your expenses exceed your income (a negative budget), this may help your case against being moved to prepayment. You can use budgeting tools like the one on the National Debtline website to create a clear picture of your finances.
If You Have a Repayment Plan
If you’ve set up a repayment plan with your supplier and are making the agreed payments, they cannot switch you to a prepayment meter. If you’re struggling to keep up with the payments, reach out to your supplier to discuss lowering the amount.
What to Do If You’re Facing a Switch
If your supplier has contacted you about moving to a prepayment meter, don’t ignore them. They should attempt to contact you multiple times and visit your home to ensure that it’s safe for you to switch. They are also required to give you 7 working days’ notice before making any changes.
If you believe your supplier is not following the rules, you can file a complaint. Make sure to explain your situation and any difficulties you may face with a prepayment meter.
Seeking Additional Support
If you’re finding it hard to manage your energy bills, consider applying for the Priority Services Register. This program offers extra help to vulnerable customers, including those who are elderly, disabled, or have long-term health conditions. You can find out more about the Priority Services Register through your energy supplier.
For further assistance, try Contend’s legal expert chat. Their highly trained AI legal experts are available to provide guidance on your rights and help you navigate your situation.
Final Thoughts
It’s essential to know your rights when it comes to your energy supply. If you’re facing financial difficulties, don’t hesitate to reach out for help and explore your options. You don’t have to face this alone—support is available to help you manage your energy bills and any debts you may have. Contend is the Easiest Legal Help in the UK.
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