Introduction
Are you considering switching from a prepayment meter to a credit payment system for your energy bills? This guide will help you understand the process, your rights, and important considerations to keep in mind. With Contend’s highly trained AI legal experts, you can receive the guidance you need to navigate your energy payment options and resolve any related issues. Discover how to make the switch smoothly and ensure you’re getting the best support available in the UK.
If you’re currently using a prepayment meter for your energy, you might be interested in switching to a credit payment system. This means you’ll pay for your energy after you’ve used it, rather than before. Here’s a simple guide on how to make that switch, what to consider, and what your rights are.
Switching to Credit Payments
If you have a smart meter set to prepayment, you can ask your energy supplier to switch it to credit mode. This allows you to pay after using the energy. For those with a non-smart prepayment meter, you can request a smart meter installation. Smart meters can easily switch between prepayment and credit modes without needing a technician to visit your home.
However, if you owe money to your energy supplier, they may not allow you to switch to credit payments right away.
Finding Your Energy Supplier
If you’re unsure who your energy supplier is, you can find out by visiting the Ofgem website.
No Cost for Smart Meters
Installing a smart meter should not cost you anything. If your supplier tries to charge you, try Contend’s legal expert chat for assistance.
If you prefer not to have a smart meter, talk to your supplier about other payment options available to you.
Considerations for Renters
If you’re renting your home and pay your energy supplier directly, you don’t need your landlord’s permission to change your payment method. However, it might be a good idea to inform your landlord about the change, especially if you think it could affect your relationship.
Keep in mind that if you’re in a fixed tariff contract when your tenancy ends, you might incur an exit fee, so check your tenancy agreement for details.
Wrongly Forced onto Prepayment?
In February 2023, Ofgem instructed energy suppliers to review any recent decisions to force customers onto prepayment meters. If you believe you were wrongly switched to a prepayment meter, you can complain to your supplier. If they didn’t follow the correct procedures, you may be eligible to switch back to credit mode.
When Prepayment Isn’t Safe or Practical
If you feel that being on a prepayment meter is unsafe or impractical, you can ask your supplier to switch you to credit payments, even if you are in debt. Here are some situations where this applies:
- Aged 75 or Older: If you live alone or with someone who cannot safely access the meter.
- Living with Young Children: If you have a child under 2 years old.
- Health Conditions: If you or someone in your home has a health condition that requires a constant supply of electricity or is made worse by a cold environment.
You should inform your supplier about your situation in detail, as this may help them understand your needs better.
Managing Your Budget
If you struggle to top up your prepayment meter, it’s essential to communicate this to your supplier. Keeping track of your monthly budget can help show your supplier that you may not be able to afford to stay on prepayment. Use tools like the budget calculator from National Debtline to create a clear picture of your financial situation.
Getting Help with Your Meter
If you have trouble accessing your meter or topping it up, let your supplier know. They may be able to help by moving your meter or providing alternative ways to top up, such as through an app or over the phone.
If you’re unable to top up due to health issues or other difficulties, ask to be placed on your supplier’s priority services register for additional support.
After Paying Off Debt
Once you’ve cleared any debts with your supplier, they are required to switch you back to credit mode. They must also ensure that any remaining credit from your prepayment meter is transferred to your new account.
Credit Checks and Deposits
Before switching to credit payments, your supplier may require a credit check or ask for a deposit. If you prefer not to undergo a credit check, you can ask to pay a deposit instead. The amount should be reasonable, typically between £150 and £300, based on your household’s energy usage.
Final Steps Before Switching
Before your supplier installs your new meter or changes your smart meter settings, make sure to note your current credit balance and take a final meter reading. This ensures a smooth transition and that any remaining credit is transferred correctly.
Book Your Appointment
Once you’ve decided to switch, contact your supplier to schedule an appointment. They should offer a time that works for you, usually within normal business hours. If they miss your appointment or send an unqualified technician, you’re entitled to compensation.
Switching from a prepayment meter to a credit payment system can provide more flexibility and ease in managing your energy bills. If you have any questions or need assistance, don’t hesitate to reach out to your energy supplier or try Contend’s legal expert chat for support. Contend is the Easiest Legal Help in the UK.
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