Introduction
Are you struggling with parcel deliveries that don’t meet your needs? This guide will help you understand how to communicate your requirements effectively and ensure a smooth delivery experience. With new regulations from Ofcom, delivery companies are now required to accommodate your needs, making it easier for everyone, especially those with disabilities or health conditions. If you need further assistance, Contend’s highly trained AI legal experts are here to help you navigate your legal concerns and ensure you receive the support you deserve. Discover how to make your delivery experience stress-free today!
Missing a parcel delivery can be frustrating, especially if you have a disability or health condition that makes it hard to collect your package. Fortunately, new rules from Ofcom, the communications regulator, require delivery companies to accommodate your needs. Here’s how you can make sure your delivery experience is smooth and stress-free.
Communicate Your Delivery Needs
It’s important to let your delivery company know how they can assist you. Depending on which company you are using, there are different ways to communicate your needs.
Amazon Logistics
When placing an order on Amazon, you can specify your delivery preferences right at checkout. Here’s how:
- Click on ‘Add delivery instructions’ under your delivery address.
- Choose ‘Accessible delivery instructions to share.’
- Select your needs, like needing the delivery person to knock loudly or wait longer for you to answer the door.
- Click ‘Save instructions.’
If your specific need isn’t listed, select ‘My instruction isn’t listed’ and provide your details.
DHL
For DHL deliveries, you can use the DHL Parcel UK app or their tracking website to inform them of your requirements. If you prefer not to use the app, you can also call their customer service at 02476 937 770.
DPD
DPD allows you to set your delivery preferences through their app. Simply go to ‘Home address,’ then ‘Preferences,’ and select ‘More Time Needed.’ You can also add a safe place for your parcel to be left.
Evri
With Evri, you can communicate your delivery needs on the day your parcel is scheduled to arrive. Use the delivery options link in your email to specify your preferences.
Royal Mail and Parcelforce
You can set your delivery needs using the Royal Mail app. Go to ‘Manage account,’ select your address, and then adjust your accessibility settings accordingly. If you prefer, you can also call their customer service at 0345 774 0740.
Yodel
Yodel allows you to add your needs in the Parcel Tracker app. If you don’t have the app, you can call their customer service at 0344 755 0117 to provide your requirements.
Collecting Your Parcel
If you need to collect your parcel, there are various options available, including lockers and local shops.
Amazon and InPost Lockers
When selecting an Amazon locker, you can choose one that is lower to the ground. For InPost lockers, use their app to select the ‘Easy Access Zone’ for lockers that are easier to reach.
Post Office
You can have parcels delivered to your local Post Office. Many locations offer features like low counters and accessible facilities. Check the Post Office website for more information.
Royal Mail Delivery Office
If you missed your delivery, you can collect your parcel from a Royal Mail Customer Service Point. Check their website to find out if your nearest location is accessible.
Shop Collection
Many shops offer parcel collection services. You can arrange to pick up parcels from various delivery companies at the same location. Check the shop’s accessibility online before heading out.
What to Do If Your Needs Aren’t Met
If your delivery company doesn’t accommodate your needs, you should file a complaint. Each company has its own complaint process, which you can usually find on their website. If the parcel was delivered on behalf of another company, you should also reach out to them.
Know Your Rights
If you feel you’re being discriminated against due to your disability, it’s important to understand your rights. You can learn more about disability discrimination and what counts as discrimination.
Contend’s Legal Expert Chat and Further Support
If you have experienced issues with your parcel delivery and need assistance, consider trying Contend’s legal expert chat. Contend’s highly trained AI legal experts will work with you to provide guidance and help you understand and resolve your legal problems. Contend is the Easiest Legal Help in the UK.
In summary, don’t hesitate to communicate your delivery needs with your parcel company. By knowing your rights and how to make your needs known, you can ensure a better delivery experience.
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