Purchasing a car, whether new or used, is a significant investment for many in the UK. It’s not just about choosing the right model; it’s also about ensuring your investment is protected. This is where dealer warranties come into play, offering peace of mind and security for your purchase. But what exactly is a dealer warranty, and how can you make a claim under it? In this comprehensive guide, we’ll walk you through everything you need to know about dealer warranties in the UK, making sure you’re fully equipped to make the most of your warranty should the need arise.

Understanding Dealer Warranties

A dealer warranty, often referred to as a manufacturer’s warranty when it comes to new cars, is essentially a promise from the seller or manufacturer to cover certain repairs and malfunctions within a specified period. This period can vary, but it typically ranges from one to three years for new cars, and it can be shorter for used vehicles.

What’s Covered?

Generally, a dealer warranty will cover most parts and labour costs for repairing or replacing defective components. However, it’s crucial to note that ‘wear and tear’ items such as brake pads, tyres, and wiper blades are usually not covered. The specifics can vary significantly from one warranty to another, so it’s essential to read the terms and conditions carefully.

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Claiming Under a Dealer Warranty

When something goes wrong with your car within the warranty period, you’ll likely want to make a claim to have it repaired at no extra cost. Here are the steps you should take:

  1. Check Your Warranty Documentation: Before making a claim, verify what your warranty covers and any specific conditions or exclusions. This will give you a clear understanding of whether your issue is likely to be covered.
  2. Contact the Dealer or Manufacturer: Reach out to the dealer or manufacturer’s customer service as soon as you notice a problem. They will guide you through the process of making a claim under your warranty.
  3. Gather Necessary Documentation: You’ll need to provide proof of purchase and any relevant service records. Keeping a complete record of your vehicle’s service history can be beneficial in this process.
  4. Follow the Claims Process: This might involve taking your car to an approved service center or dealership. Be sure to follow their guidance to ensure your claim is processed smoothly.

Tips for a Successful Warranty Claim

  • Act Quickly: Addressing issues as soon as they arise can prevent them from becoming more serious and more costly to repair.
  • Maintain Your Vehicle: Regular servicing and maintenance, according to the manufacturer’s guidelines, can help prevent disputes about whether the fault is due to a manufacturing defect or poor maintenance.
  • Keep Records: Documentation of all repairs, services, and communications regarding your warranty can be crucial if a claim is disputed.
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How Contend Can Help

At Contend, we understand that dealing with legalities and technicalities of dealer warranties can be daunting. Our AI-powered legal assistant is designed to simplify this process for you. By chatting with our AI legal expert, you can get clear, personalized advice on how to handle your dealer warranty claim in the UK. Whether it’s understanding the scope of your warranty, navigating the claims process, or dealing with disputes, Contend is here to provide you with the legal guidance you need.


A dealer warranty is a valuable component of your vehicle purchase, offering protection and assurance. By understanding what your warranty covers and how to effectively make a claim, you can ensure that you’re making the most of this protection. And remember, if you ever need assistance or have questions about your dealer warranty, Contend’s AI legal experts are just a chat away, ready to provide you with the support and guidance you need.

Take Action with Contend

Don’t let the complexity of dealer warranties deter you from getting the protection you deserve. Chat now with Contend’s legal expert to understand more about your dealer warranty and take informed action today.

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