What is the Watersure Scheme?
The Watersure Scheme is a government-backed programme designed to help certain households in the UK who are struggling with high water bills. Its main aim is to make water more affordable for people who either have a medical need that requires them to use more water, or who live in larger households with three or more children under the age of 19.
Under the Watersure Scheme, your water company will cap your water charges, meaning you won’t pay more than a set amount each year, even if your actual water use is higher. This can provide real peace of mind if you have unavoidable high water usage due to health conditions or family size. The cap applies whether you have a water meter or are billed based on your rateable value, but you must have a water meter installed to qualify.
The scheme is run by water companies across England and Wales, following rules set by the government and industry regulators. It forms part of a wider network of support for customers who may be facing problems with paying your water bill, such as payment plans, discounts, and other financial assistance.
To be eligible for the Watersure Scheme, you must be on certain means-tested benefits (like Universal Credit, Income Support, or Pension Credit) and either have a medical condition that means you need to use extra water, or have a large family. Common medical conditions that qualify include incontinence, Crohn’s disease, or kidney failure requiring home dialysis. For full details on who can apply and what evidence you’ll need, see the Watersure Scheme guide from Citizens Advice.
If you’re worried about affording your water bills but don’t qualify for Watersure, there are other forms of help with paying your water bills available. These may include social tariffs, grants, or other support schemes offered by water companies and charities.
Exploring all your options can help you find the right support for your situation and avoid getting into debt over water charges.
Who is Eligible for the Watersure Scheme?
To qualify for the Watersure Scheme, you must meet specific criteria set out by the UK government and your water supplier. The scheme is designed to help households that struggle with high water bills due to essential needs. Here’s a clear breakdown of who is eligible:
Low Income and Benefit Requirements
First, you must be on a low income and receive at least one of several qualifying benefits. These typically include Universal Credit, Income Support, income-based Jobseeker’s Allowance, income-related Employment and Support Allowance, Housing Benefit, or Working Tax Credit, among others.
Medical Conditions That Require Extra Water
If someone in your household has a medical condition that means you need to use more water, you may be eligible. Common examples include kidney failure requiring home dialysis, Crohn’s disease, incontinence, eczema, or other conditions where extra washing or laundry is necessary. For a detailed list of medical conditions that can qualify, visit medical condition.
When applying, you’ll usually need to provide medical evidence, such as a doctor’s letter or hospital appointment details, to show why extra water is essential for your household.
Large Households
You can also qualify if you have a large family. The standard rule is that there must be three or more children under the age of 19 living at home. This matters because larger households naturally use more water for washing, cooking, and cleaning. You’ll need to provide proof of the children’s ages and that they live with you – this could be birth certificates or child benefit letters.
Checking Your Eligibility and Providing Proof
To check if you qualify, review your benefit entitlements and consider whether your household meets the medical or large family criteria. Your water supplier will usually ask you to complete an application form and provide evidence of your benefits and any relevant medical or family details. It’s important to keep copies of any documents you submit.
Tenants and Homeowners
Both tenants and homeowners can apply for the Watersure Scheme. If you’re a tenant, your eligibility may depend on whether you pay your water bill directly or through your landlord. For more detailed guidance on paying your water bills if you’re a tenant, see our dedicated resource.
Need More Information?
If you’re unsure whether you qualify or want to learn more about how the Watersure Scheme works, you can find further details and practical advice on the Water schemes – WaterSure (England and Wales) | Turn2us page. This resource covers eligibility, the application process, and answers to common questions.
Remember, each water company may have slightly different processes, so it’s always worth checking with your supplier or seeking advice if you’re unsure.
How Does the Watersure Scheme Work?
When you are accepted onto the Watersure Scheme, your water company will cap your water and sewerage charges to a set maximum amount each year. This means you will not pay more than this limit, even if your actual water use would result in a higher bill. The scheme is designed to help households that need to use more water due to medical conditions or because they have a large family, and who are also receiving certain benefits.
How the Cap Is Calculated
The cap is set each year by your water company and is usually based on the average household bill for your area. If you have a water meter, your charges will be based on your actual usage, but with the Watersure cap applied. If your metered bill would be higher than the cap, you only pay the capped amount. If your usage is lower, you pay the lower amount. For customers without a water meter, the cap is compared to your unmetered charges, and you pay whichever is lower.
For more detailed information about how the scheme affects your water charges, you can visit the Turn2us website.
What Costs Are Covered?
The Watersure Scheme covers both your water supply and sewerage services. This means that the cap applies to the combined total of these charges on your bill. Other charges, such as arrears from previous bills or additional services, are not included in the cap and must still be paid separately.
How the Scheme Affects Your Bill and Payments
Once you are approved for Watersure, your water company will automatically apply the cap to your future bills. You should see the change reflected on your next bill after your application is processed. Your payment options will remain the same – you can continue to pay by direct debit, standing order, or any other method your water company accepts.
Important Things to Know
The Watersure Scheme does not reduce the amount of water you use. It only limits the amount you are charged, helping you manage your bills if you need to use more water for essential reasons.
You must reapply for the scheme each year to stay eligible.
If your circumstances change (for example, if you no longer qualify for the benefits required), you must let your water company know.
If you want to explore further details, including eligibility and the application process, see our other sections or visit the Turn2us page on water charges.
How to Apply for the Watersure Scheme
Applying for the Watersure Scheme is a straightforward process, but it’s important to follow each step carefully to make sure your application is successful. Here’s what you need to know:
Step-by-Step Guide to Applying
Contact Your Water Company
The Watersure Scheme is managed by your local water supplier. To start your application, get in touch with your water company. Most companies have an application form available on their website or can post one to you upon request.
Gather the Required Documents
Proof of Income or Benefits: You’ll need to show that someone in your household receives a qualifying benefit, such as Universal Credit, Income Support, or Housing Benefit.
Medical Evidence (if applicable): If you’re applying because someone in your home has a medical condition that requires extra water use (like kidney failure needing dialysis at home), you may need a doctor’s note or hospital letter confirming this.
Household Details: Have information ready about everyone living in your home, especially if you have three or more children under 19 in full-time education, as this also qualifies you for the scheme.
Water Meter Details: Watersure is only available to customers with a water meter or those who have applied for one but are unable to have it installed.
Complete and Submit the Application
Fill in all sections of the application form. Double-check that you have included all supporting documents before submitting your application to your water company.
What Happens After You Apply
Confirmation: Your water company will review your application and may contact you if they need more information.
Bill Adjustments: If your application is approved, you’ll receive written confirmation and your water bill will be capped according to the Watersure rules. This means you’ll pay no more than the average bill for your area, even if you use more water.
Ongoing Eligibility Checks: Each year, your water company may ask you to confirm that you still qualify for the scheme. Be prepared to provide updated evidence if requested.
If Your Application Is Denied
If your application is not successful, your water company should explain the reasons. If you believe the decision is incorrect or you need help understanding the outcome, contact your water company directly to discuss your case. You can also ask for the decision to be reviewed or seek advice from a local advice agency.
Further Help and Advice
If you’re struggling to pay your water bills, you may be eligible for other forms of support. Your water company can provide information about payment plans, discounts, and other assistance schemes. Don’t hesitate to reach out – they are there to help.
For more detailed information about the Watersure Scheme, including eligibility and how it works, visit your water company’s website or refer to the official Watersure guidance.
Other Help with Paying Your Water Bills
While the Watersure Scheme offers valuable help for those with high water bills due to medical needs or large families, there are other forms of support available if you’re struggling to pay your water charges.
Other Financial Support from Water Companies
Most UK water suppliers have their own schemes to help customers who are having difficulty paying. These can include:
Social tariffs: Reduced rates for low-income households.
Payment plans: Flexible arrangements to spread the cost of your bill.
Charitable trust funds: Grants to clear water debt in cases of financial hardship.
If you’re facing arrears, contact your water company directly to discuss what support they offer. You may be able to set up a payment plan tailored to your situation.
Help with Backdated Water Bills
Receiving a large, unexpected bill for previous water usage can be stressful. It’s important to know your rights and what steps you can take. For practical guidance and to understand the rules around backdated water bills in the UK, explore our dedicated guide. This resource covers how far back water companies can charge, what to do if you dispute the amount, and where to get help.
If You’re Struggling to Pay or Have Missed Payments
Missing a payment can lead to further action from your water company, such as late fees, debt collection, or even legal proceedings. However, water companies in England and Wales cannot disconnect your supply due to unpaid bills. To find out more about what happens if you don’t pay your water bill, including steps you can take to avoid penalties and resolve arrears, see our comprehensive advice.
Support for Tenants and Homeowners
Whether you rent or own your home, you may have different responsibilities for water bills. Tenants should check their tenancy agreement to see whether the landlord or tenant is responsible for payment. For more information and tips on paying your water bills if you’re a tenant, visit our guide, which explains your rights and what to do if you’re struggling to pay.
Homeowners are usually directly responsible for water charges, but support options such as payment plans and social tariffs are available to all eligible customers, regardless of property ownership.
Where to Get Legal Advice and Further Assistance
If you’re facing legal action over unpaid water bills, or need help understanding your rights, there are organisations and programs that can assist. For broader information on UK help for water bills, legal advice, and assistance programs, including how to access free or low-cost legal support, explore our resource. This includes details on government-backed schemes, consumer rights, and where to find confidential advice.
Taking action early can help you avoid extra charges and stress. If you’re finding it hard to pay your water bill, don’t ignore the problem – explore the options above and reach out for support as soon as possible.
Additional Support for Energy and Utility Bills
If you’re finding it hard to keep up with your water bills, you may also be struggling with other household costs such as electricity and gas. The good news is that there are similar support schemes available to help with energy bills, and understanding your options can make a real difference to your overall budget.
Many energy suppliers in the UK offer special support for customers who are vulnerable, on a low income, or facing financial difficulties. This support can include discounted tariffs, payment plans, grants to clear arrears, and advice on reducing energy usage. If you receive certain benefits, have a medical condition requiring extra energy use, or live with children, you may be eligible for extra help.
To find out what’s available and how to apply, see the detailed guide on getting extra support from your energy supplier. This resource explains the main assistance programmes, including the Priority Services Register, the Warm Home Discount, and supplier-specific hardship funds.
If you’re worried about managing several utility bills at once, it’s important to speak to your providers as soon as possible. Most water and energy companies have dedicated teams to help customers in need. They can often arrange flexible payment plans, offer advice, and point you towards grants and other forms of assistance.
Remember, you don’t have to face these challenges alone. By exploring all the available support for both water and energy bills, you can take practical steps to ease the pressure on your household finances.
